Showing posts with label outsourcing customer support. Show all posts
Showing posts with label outsourcing customer support. Show all posts

Sunday, March 16, 2008

Why I'll never order from Dell again

I've had an account with Dell.com for several years. In that time I've bought a desktop computer, two laptops, various printing supplies such as ink and paper, all adding up to several thousand dollars. Last night I ordered a camera and a memory card. My order confirmation comes in my email. Oops, no memory card. I go back and re-order the memory card and send off an email explaining that I'd like my order combined into one please since I got free shipping and didn't want to have to pay it for the memory card.

Guess what? It can't be done. I was told I had to re-order. Ordinarily I'd say sure, go ahead and re-order it. But doing so would have invalidated the 70 dollar discount I got on the camera last night. That makes for a very expensive memory card, don't you think?

So I cancelled the memory card order and will buy it at K-mart or some other place where it will certainly be cheaper and won't have a huge shipping cost associated with it.

And Dell has permanently lost me as a customer over a memory card that was under 25 dollars. No wonder they're going broke.
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