I've had an account with Dell.com for several years. In that time I've bought a desktop computer, two laptops, various printing supplies such as ink and paper, all adding up to several thousand dollars. Last night I ordered a camera and a memory card. My order confirmation comes in my email. Oops, no memory card. I go back and re-order the memory card and send off an email explaining that I'd like my order combined into one please since I got free shipping and didn't want to have to pay it for the memory card.
Guess what? It can't be done. I was told I had to re-order. Ordinarily I'd say sure, go ahead and re-order it. But doing so would have invalidated the 70 dollar discount I got on the camera last night. That makes for a very expensive memory card, don't you think?
So I cancelled the memory card order and will buy it at K-mart or some other place where it will certainly be cheaper and won't have a huge shipping cost associated with it.
And Dell has permanently lost me as a customer over a memory card that was under 25 dollars. No wonder they're going broke.