I immediately called yesterday but had to call back today because the person who answered the phone said their network was down and she couldn't look up my account. Hello? Your network is down? How are people calling, with tin cans and a string? Okay. So I call back today and talked to a very nice person who told me I was out of luck because T-Mobile has a preferred customer deal going with Guam and it was Guam who suddenly and without notice raised their rates and I was stuck paying this and there was nothing T-Mobile would or could do about it and he claimed they have a right to do this and it says so in the contract, blah blah blah. I sure would like to see this contract as I ordered my phones and service by calling them when I opened my account. I signed nothing and received nothing.
Since we live on a very limited income they leave me no choice but to let my bill get past due and then call their finance department, at least that was the not so helpful suggestion. I have no idea what kind of resolution they will offer but I suspect it will be something like payments. That is not acceptable to me. I feel this is something that T-Mobile is responsible for. If one of my clients suddenly raises their prices on me, I let my customers know so they have a choice to buy or not buy. I don't raise their rates after they've already purchased from me.
So I will be exploring options other than T-Mobile and letting people know about this so you can choose your cell phone service more wisely than I did. I've been a good customer, have never been late with a payment for several years. But this is not right. It is corporate greed at its most disgusting and I no longer want to support it. I'll let you know how it turns out but I don't have high hopes as this is me, one person, dealing with a heartless corporate entity that doesn't give a shit about its customers. I realize they're pretty much all the same but my policy is buy from them until they do something like this, then give some other heartless corporate entity a chance to screw me over. It's the American way.